Dogtor Pet Grooming
SMS Policy
Last updated: May 2026
This SMS Policy describes the text messaging program operated by Dogtor Pet Grooming ("we," "us," "our") for clients who have booked pet grooming services in the Houston, Texas area.
Program description
Dogtor Pet Grooming sends appointment-related text messages to clients who have an active or upcoming grooming booking with us. The program is transactional and customer-service oriented — we do not send promotional, marketing, or sales messages.
Types of messages we send:
- Booking confirmation — when a new appointment is scheduled.
- 24-hour reminder — the day before the appointment, with a link to confirm or reschedule.
- On-the-way notice — when the groomer is heading to your location, with an estimated arrival time.
- Cancellation notice — if an appointment is cancelled.
- Ready for pickup — when applicable, for services performed at our location.
- Direct customer service — replies to questions you send us about a booking.
Consent (opt-in)
How you opt in: By providing your mobile phone number when you book a grooming appointment with Dogtor Pet Grooming — directly with our team, through our scheduling system, or by sending us a request — you agree to receive SMS messages from us at the number you provided, for the purposes described above.
We do not add phone numbers to our messaging program from third-party lists or purchases. Every recipient has an active business relationship with us.
Sample message
Message frequency
Frequency depends on your booking activity. A typical appointment results in up to 3 messages (confirmation + 24-hour reminder + on-the-way notice). If you have multiple appointments, you may receive additional messages proportional to the number of bookings.
Message and data rates
Message and data rates may apply depending on your mobile carrier and plan. Dogtor Pet Grooming does not charge any fee for receiving SMS messages — any charges are between you and your carrier.
How to opt out (STOP)
Reply STOP to any message to unsubscribe at any time. You will receive a one-time confirmation, after which no further SMS messages will be sent to that number from this program.
Opting out of SMS does not cancel your appointment or your relationship with us. You will still be contacted by email if we have your email address on file. To opt out of email, contact us directly.
How to get help (HELP)
Reply HELP to any message to receive contact information and basic program details. You can also contact us at any time:
- Email: [email protected]
- Phone: (346) 279-1071
Supported carriers
Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, T-Mobile, Verizon Wireless, Sprint, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, and Cricket Wireless, among others. Coverage may vary by location and carrier.
Privacy
Your mobile phone number and any information collected through SMS interactions are handled in accordance with our Privacy Policy. We do not share, sell, rent, or trade your phone number with third parties for marketing purposes. We use a third-party SMS delivery provider (Twilio) solely to transmit messages on our behalf.
Changes to this policy
We may update this SMS Policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. Continued participation in the SMS program after a change constitutes acceptance of the updated terms.
Contact
For questions about this SMS Policy or our messaging program:
- Business: Dogtor Pet Grooming
- Service area: Houston, Texas, United States
- Email: [email protected]
- Phone: (346) 279-1071
- Website: dogtorpetgrooming.com